Support Ticket Management System for WordPress v1.9

Support Ticket Management System – Manage your customers’ support requests like a pro with this ticket management system. This plugin is designed to be used by any business, no matter how big or small. Manage your agents by creating agent groups. Agent groups can be associated with ticket topics. Tickets can be assigned to agent groups or group admins for easier ticket assignment. Create groups of different departments and associate them with ticket topics for faster and easier ticket handling. You can do so much more with this feature. Once a ticket is resolved, you can send an email to your user asking for feedback on the support they received. The user can leave a rating and a feedback comment.

Support Ticket Management System – Various email notifications are sent directly from the plugin at different stages of the ticket. Email notifications are sent to both site admin and ticket creator at different points of interaction. All emails sent can be configured in the plugin settings panel. You can automatically assign agents as soon as tickets are created, saving a lot of time and hassle. Agents can be automatically assigned using different methods as per your company or product requirements. You can choose to assign tickets to any Agent, Agent Group, Agent Admin or Group Admin as per your needs. You can even assign tickets in loop order or assign ticket to agent with lowest number of tickets.