TotalDesk is the only all-in-one helpdesk solution for WordPress. With a ticket & notification system, live chat, knowledgebase, reporting and integration module, it includes all the support features you need. Get rid of individual helpdesk plugins and get plugin. Plugin is a comprehensive customer support solution that combines help desk, live chat, knowledgebase and ticket system functionality into a single platform. This integrated approach allows organizations to streamline their customer support operations and provide efficient and effective support to their customers. TotalDesk’s helpdesk functionality enables organizations to efficiently manage and track customer support requests.
It helps support agents prioritize tasks, assign tickets to the right team members, and track the status of each ticket from submission to resolution. The live chat feature allows companies to engage with customers in real time, providing immediate support and assistance when needed. This feature is especially useful for addressing urgent issues and answering quick questions. The Knowledge Base feature helps companies create a central repository of articles, tutorials, and FAQs to help customers resolve common issues themselves. By providing self-service resources, organizations can reduce support calls and improve overall customer satisfaction.
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